La Rue Enterprise DBA has specific return policy. Returning of keratin tip hair, track hair, weaving hair extensions, wigs, ponytails etc. will be accepted with a service charge and within 3 days after you receive the product. It is the work of the merchandise to send back at your expense in the original condition. You need to make sure that it cannot be combed, brushed, washed, cut, or altered in anyway. If we find the products have been damaged, worn, altered or tags/packaging tampered you won’t accept the returning of the product. In order to return the product, you need to request a return authorization number. Any unauthorized returns will be sent back at customer’s expenses. Besides, if wrong/damaged products are received please call us within 24 hours 1 (844) 284- 2626 or email us at CoCoLaRueHair@gmail.com Attention Returns
Exchange on human hair extensions will be done with 7 % service charge. The process of exchange of the items will start after the order sent is received back in the condition it was sent. You will have to pay for re-shipping.
STORE CREDIT POLICY
Store credit will only be given on human hair extensions and that too with 20% service charge as long as they are returned in its original condition. You need to send the copy of invoice within 3 days of the received date. Besides, the store credit is valid for the purchase of any products from La Rue Enterprise.
NON REFUNDABLE ITEM
Items like special orders, custom orders, wigs, accessories, hair extensions dvd/videos,clearance items and etc. will not be returnable for exchange, store credit nor you would get any refund.
La Rue Enterprise DBA CoCo La Rue stands behind it’s hair. We deal on natural colors natural browns and natural black hair and we can not guarantee lighter colored hair once it gets processed.